Tips for helping your child if they're refusing to go to school

One of the best things you can do to help your child is to stay calm. Getting upset or angry with them will only make them more anxious, so try to keep your cool when you’re with them.

Remember, they may really want to go to school but their symptoms of low mood or anxiety make it too difficult. If you're disappointed with them this only makes them feel worse about themselves. They will want to succeed, so try to understand that they are doing all that they can.

It’s a good idea to have someone else to talk to about it, like a family member or friend – this will make it easier to keep calm when you’re with your child.

If school attendance is causing tension and arguments in your family, this can be exhausting and upsetting. Our page on dealing with conflict has advice to help.

If you want to get to the bottom of what’s bothering your child, give them plenty of chances to talk to you. It may be easier for them to talk to them while you’re doing something else, like cooking the tea, travelling in the car, or walking somewhere. Listen carefully to what they have to say and be as kind as you can. Remember, what may seem trivial to you may be huge to them. Try not to always offer solutions.

Our pages on encouraging your child to confide in you and talking and listening to your teen have lots of tips to help with these conversations.

Having a plan for tricky situations can help. Practising how to cope when things are hard can help with confidence.

For example, you could give them a special thing of yours that helps them feel safe. Or they could create ‘coping cards’ – these are small cards they can carry around with them with helpful advice written on them, like ‘I can ask for help any time’ or ‘Breathe in for 4 and out for 4’.

Childline’s Calm Zone has lots of ways to help children and young people feel calm and safe.

Helping your child understand how they’re feeling in their body helps too. Remind them that it’s normal to feel symptoms of worry when we’re facing new situations and these feelings aren’t dangerous. For example, if they saw a huge lion they would feel scared and feel their breathing and heart rate change, and they would feel sweaty and tense – these are all normal feelings we have when we're anxious and are designed to keep us safe.

If you child is seeking lots of reassurance, try to reassure them just once then move on. Lots of reassurance about separation from you or other worries could cause your child to get stuck in a worry loop. Give them the confidence by showing that you have confidence in them.

A calm or self-soothe box contains things that can help your child ground themselves and calm down if they’re feeling stressed, anxious or panicked. It can include things like fidget toys to distract them, photos of happy memories, calming essential oils and cards with breathing exercises on. It doesn’t need to be a box – it could be a carrier bag! You can find out more about how to make a self-soothe box on the YoungMinds website.

This video from YoungMinds shows you how to create an ‘anxiety iceberg’ with your child, to help you identify what’s bothering them. Helping you child remember that worries can pass and that things can get better gives them hope.

The YoungMinds website has more great tips on how to help your child if they are feeling anxious. You can also read more about helping teens with anxiety and helping neurodivergent teens with anxiety here.

We’ve all done it – hopping to the bus stop in one shoe while trying to stuff a packed lunch into their rucksack and yelling at them to hurry up. But the calmer you can be as they get ready for school, the less stressful it’ll be for your child. Not easy we know, but doing all or any of these things the night before will make things run more smoothly:

• packing school bags and setting out outfits and coats (it can often help if these are not set out in the child’s room at night as it can act as a trigger for anxiety about school)
• charging any devices they need for school
• setting out everyone’s breakfast
• making everybody’s packed lunches and putting them in the fridge
• agreeing a routine for the following morning and when you will leave the house
• preparing everything you need for your day so in the morning you focus on your child.

It’s a good idea to get up a little earlier than usual so you have a moment of time to yourself. This will help you feel ready to support them.

If getting ready the night before frees up a bit of time, you could try doing something your child enjoys to calm them down before school, like listening to music, watching a funny video or playing a guessing game like I-spy.

Unless they choose to talk to you about it, try not to speak to them too much about trying to get to school, especially late in the evening or when they get up. Just remind them you are there for them so they feel supported and calm.

If you’re worried that your child is constantly anxious and upset, make an appointment to talk to your GP. You can go and see them on their own if your child won’t come with you. You can find out more about what your GP can do to help on the NHS Inform website.

If you need to take time off to be with your child, talk to your employer about what they can do to make this easier for you. For example, you may be able to work more flexibly, or take parental leave. Visit the ACAS website for more information on making a request to work flexibly and unpaid parental leave.

Spending time online can be good for your child, especially if it helps them stay connected to their friends, have fun or relax. But if your child is spending too much time on their mobile phone, tablet, computer or games console and this is getting in the way of other important things, like sleep, family time or exercise, or if screen time is causing them anxiety (perhaps because they’re missing out on what their friends are doing) then it’s a good idea to help them take breaks from their screens. 

Try to encourage them to log out every so often and do something different, like go for a walk, meet a friend or listen to music. You could try keeping certain times screen-free for the whole family, for example at mealtimes, before bedtime or on an evening when you spend time together.
 

Resilience is being able to adapt to different situations and difficult times. The more resilient we are, the better we can cope with the ups and downs of life. Helping your child to develop resilience may help them feel more confident about facing school. 

You can find more tips for helping teens boost their resilience and self-esteem here.

If your child has been off school for some time, they may have lost touch with their friends, or feel left out of their friendship group. You could gently encourage them to meet up with their friends out of school, perhaps at your home, in the park or doing an activity they enjoy. Our pages on helping younger children and teens to make friends have more advice.

It’s unlikely the issues will solve themselves overnight, so be patient with your child and celebrate any small wins. If they manage to get ready for school but don’t make it through the door, that’s still a big step forward. If they get up and stay calm but don’t manage to stay in school for all the time planned then that is a win too. There will be lots of small wins, so whatever they are, be kind to your child and to yourself too.